Yesterday was a turning point with your job at Castcom. You can't handle it anymore. When you sat down and logged into your phone at 10:30 AM, there were 65 calls waiting in queue. The wait time on hold was over an hour. Every customer you spoke with was wildly PISSED. After 5 hours of that, you had to leave. You actually left "sick" in the middle of your shift. And today, you called in "sick." And you have vacation scheduled for the next 10 days.
The vacation was actually planned a while back, because you have a family reunion to travel to this weekend, and Sweetie is coming with, but now you'll be using "sick days" to search for a new job.
Castcom call center has become a complete sweatshop. It's been call after call of really pissed off people for over six weeks now. Castcom doesn't have the staff to handle the current call volume. Management keeps telling you that, for some reason, the call volume is way up from last year. You see, they staff based on the call volumes they had the previous year, and they tell us we are getting 8,000 calls a month more this year than last year FOR SOME REASON. So, of course, it's not management's fault that things suck at work, because they didn't know there would be 8,000 more complaints about Castcom's crappy service this year than last year. DUH!
Idiots.
No, they only forced everyone in the Metro who had the old Castcom/ATT telephone service to switch over to Castcom Digital Voice a few months ago, and CDV is junk (see previous blog), so every asshole and their dog is calling in to report their shit don't work. Uhg!
You wish these idiot "customers" would call the newspapers and the television stations and complain about the fucking hold times. Maybe they could get Castcom fined for not fullfilling their service agreements.
Until yesterday, you had faith that Castcom management would pull their heads from their asses and get things fixed, but six weeks is long enough to give them your faith. Now, you'll be getting a new job.
No comments:
Post a Comment